Privacy Policy

If you have question about this Privacy Policy, send an e-mail to [email protected]

The Ecotech Services and Websites Covered by this Privacy Policy

This Privacy Policy applies to the website at www.ecotech.com.cy and to other Ecotech websites that link to this Privacy Policy. The privacy policy that applies to Ecotech Internet, voice, and home security services is available below.

The Categories of Data That Ecotech Collects When You Use the Websites

Ecotech collects the following types of data from users of the Websites: (1) the data visitors and users voluntarily submit (such as through order forms to purchase products and services, or by providing an e-mail address or other contact information to receive newsletters and other information, for example); and (2) connection, activity, and usage data, which Ecotech records when visitors and users navigate to and around the Websites. Some of this data is personal data that identifies a particular person like an e-mail address or telephone number. But most of this data is not personal and identifies connections and devices by, for example, Internet protocol addresses and cookies.

We collect data when: (1) you provide information to us, such as your e-mail address, so that we can send you press releases and newsletters; or (2) you use the Websites to learn more about services availability in your area, or to consider or make a purchase. The information we collect includes: your full name, e-mail address, street address, zip code, phone number, and payment card or other financial account data. When you are considering a purchase of some Ecotech services, we may also ask you to provide your social security number in order to run a credit check or to complete a purchase.

How Ecotech Uses the Data It Collects

Ecotech uses collected data, including personal data, to determine which products and services to offer to you and on what terms. This data also helps us to offer you more personalized features, complete the particular function of the Websites you are using, and tailor the Websites to your interests to make them more useful to you. We also use your personal data to fulfill your orders for products and services.

Whenever you provide personal data through the Websites, Ecotech will use that personal data for: (1) the purposes we disclose on the website when Ecotech asks you to submit the data (such as, for example, to process your purchase of a new subscription to Ecotech services or to send you e-mail newsletters); or (2) to send you marketing communications, promotions, or other communications about Ecotech’s products and services, and to serve you advertisements about Ecotech’s products and services on the Websites and other websites and services, including on third party websites and services.

How Ecotech Shares and Discloses Personal Data

Ecotech considers the personal data it collects on the Websites to be confidential. Ecotech uses third parties to assist us in delivering the Websites to you, such as hosting, technical integration, marketing, analytics, customer service, and fraud protection providers. We may share portions of the information we collect with these third parties, to the extent necessary for them to provide these services. These companies are acting on Ecotech’s behalf and are required, by contract with Ecotech, to keep this information confidential and are only authorized to use it for specific purposes.

To make the Websites more valuable to users, Ecotech may offer some features in conjunction with other providers. For example, when you click on certain functions on the Websites, such as to log-in to a shareholder account, you may be re-directed to a website that is not operated by Ecotech and may be subject to a privacy policy that is different than this one. Once you leave the Websites, any information you provide is governed by the privacy policies that appear on the website to which you have navigated. You should read those privacy policies to understand how those sites use your information.

Ecotech may be required by law or legal process to disclose certain personal data to Ecotech’s lawyers, to third parties in connection with litigation, or to law enforcement personnel. Ecotech will disclose personal data in compliance with applicable laws. We may provide this information without your consent and without notice to you when we are required to do so in order to comply with a valid legal process such as a subpoena, court order, or search warrant.

As described in more detail below, Ecotech may provide non-personal data to third parties that deliver ads on the Website to you on Ecotech’s behalf. You may opt-out of these uses of non-personal data as explained in the “Cookies and Site Analytics” section below. Ecotech will not provide your personal data to these advertisers unless you provide any required consent for us to do so.

Cookies and Site Analytics

Ecotech and its service providers use technologies such as cookies, beacons, tags, scripts, and similar methods to collect information on the Websites. A cookie is a small file stored on your computer or device that is used by your browser or Adobe Flash Player, for example. Cookies enable Ecotech to perform various functions on the Websites, such as to track the number of visitors to the Websites, analyze how well our Websites are performing, make sure the Websites are running properly, and to allow you to use the shopping cart when you order products and services. You can control most cookies and similar technologies through your browser by adjusting its privacy and security settings. However, if your web browser is configured to block or restrict cookies, you may still access the Websites, but some functionality on the Websites may not work properly.

We may also use software technology on this website called clear gifs or pixels (sometimes referred to as “web beacons") to help us collect data about user activity. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. By accessing the Websites and navigating through them, you consent to Ecotech setting cookies and using beacons, tags, pixels and scripts created by Ecotech and by third parties. 

We and our service providers may also use cookies to deliver relevant advertising to you when you visit other websites, including advertising based on the products and services you viewed on the Websites. Ecotech, or service providers acting at Ecotech’s request, may use cookies to determine what type of ad to display to you on other digital properties. 

We may collect data when you access the Websites on a particular browser or device.  We then may connect this data to another computer or device that you are using to access the Websites in order to provide you with a consistent experience. 

Some of the Websites use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with certain websites, compile reports on the websites’ activity, and provide other services related to websites activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

Marketing, Advertising, and Promotions

Sometimes Ecotech offers different subscription plans in different areas of the country for our products and services. When you visit the Websites, we may use the IP address associated with your computer to determine your general geographic location so that we can show you offers for products and services available in your region. When you are interested in a specific product or service, we may also ask you to enter an address or zip code to determine exactly which offer, product, or service is available to you.

Choices You May Make About Collection, Use, and Sharing of Personal Data

Some Ecotech websites that link to this Privacy Policy may allow you to submit your e-mail address for the purpose of subscribing to us.

Security

Ecotech follows generally-accepted industry standards to protect the personal data submitted to Ecotech, both during transmission and once Ecotech receives it. However, no method of transmission over the Internet or method of electronic storage is entirely secure.

Changes to Personal Data

If you have submitted personal data on Ecotech’s page at you may ask to update or edit your personal data.

Users Outside of Europe

The Websites that link to this Privacy Policy are for users located in Europe. If you use the Websites from outside of Europe, then by providing any data to Ecotech over the Websites or through another direct communication with Ecotech, you understand and consent to the collection, use, processing, sharing, and disclosure of your personal data as described in this Privacy Policy. You also consent to the transfer of your personal data to Europe for this collection, use, processing, and disclosure.

Children

Ecotech does not knowingly collect personal data from anyone under the age of 18 through the Websites website, and the Websites are not directed to children under the age of 18. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, email addresses, and telephone numbers) over the Internet, to Ecotech, or to anyone else.

Changes to this Privacy Policy

Ecotech reserves the right to change this Privacy Policy. When we change it, we will make a copy of it available to you by posting it at www.ecotech.com.cy, or through other methods. If we make material changes to this Privacy Policy, we will make you aware of them where we post the updated policy and may also notify you by other reasonable methods that we select. If we make material changes to this Privacy Policy that will result in a new use, disclosure, or permission of access to your personal data that we previously collected and stored, we will obtain any consent that may be required by law.

You understand and agree that if you use this website after the effective date of the updated Privacy Policy, Ecotech considers your use as acceptance of it.

Collection of Information

This section describes the types of information Ecotech collects when you subscribe to, use, and/or access one or more of the Services. Some of our Services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and maintain those accounts. When you allow others to use or access the Services through your account, we collect information about their use, as well.

Information You Provide to Us

We collect information that you provide to us when you create an account with us or when you call us, use online account tools (for example, when you chat online with an agent), report service issues, complete customer surveys, enter contests and promotions, or otherwise communicate with us. This information includes:

  • name and contact information (for example, billing address, service address, email address, and phone numbers);
  • payment information, such as your payment card or bank account information;
  • information related to a credit application for the Services, which may include your Social Security number, driver’s license number, or other government issued identifiers;
  • information you provide to authenticate your access to the Services, such as passwords, images, voice recordings, or other personal identifiers;
  • information you provide when you establish custom settings or preferences; and
  • customer correspondence and other communications records, including records of calls and chats with our customer service representatives.

Information We Collect When You Use the Services

We also collect information about your account and your use of the Services, which may include:

  • your account number;
  • billing, payment, and deposit history;
  • maintenance information;
  • the types of Services to which you subscribe;
  • the device identifiers and network addresses of equipment used with your account;
  • voice commands;
  • video and audio recordings;
  • records indicating the number and types of devices connected to our network;
  • technical information about your Service-related devices, including customization settings and preferences;
  • network traffic data;
  • information about your use of the Services and their features, including video activity data, as well as Internet or online information such as web addresses and other activity data in order to render Internet service; and
  • additional information about the Service options you have chosen.

When you use the Services, our cable system automatically generates, transmits, and collects much of this information as part of providing the Services to you.

Location Information

We may collect information from the devices you use to access the Services that tells us where you are at a specific point in time. For instance, we may know that you are at home when you chat with us through your Ecotech Internet service.

Use of Information

We use the information we collect to provide and improve the Services and our network, to communicate with you, to deliver relevant advertising, to create measurement and analytics reports, and to provide additional features and offerings. Sometimes we use information that personally identifies you, such as when we are authenticating your account or communicating with you. We also maintain and use information in de-identified or aggregated forms that do not identify you.

To Provide and Improve the Services

We use the information we collect to conduct business activities related to providing you with the Services, including:

  • establishing your account
  • measuring credit and payment risk;
  • billing and invoicing;
  • authenticating access to your account;
  • account administration;
  • service delivery;
  • maintenance and operations, including management of the network and devices supporting our service and our systems;
  • technical support;
  • hardware and software upgrades for devices and systems;
  • understanding the use of our services;
  • improving our services and identifying and developing new products and new services;
  • marketing and advertising;
  • detecting the unauthorized reception, use, or abuse of the Services and to protect our customers from fraudulent, abusive, or unlawful use of, or subscription to, the Services;
  • collecting fees and charges;
  • protecting our rights, our personnel, and our property; and
  • complying with applicable law.

We also use the information we collect to measure and analyze how our customers are using the Services. For video, this includes assessing which programs are most popular, how many people watch a program to its conclusion, whether people are watching advertisements, and what programming and video content we will carry on the Services.

To Communicate with You

We also use the information we collect to deliver and personalize our communications with you. For example, we may use the contact information you provide to inform you of Service updates or the status of a service request or outages, to invite you to participate in a survey, to collect amounts you owe, or in connection with other activities related to the Service. We will provide you with service-related announcements, such as a pricing change, a change in operating policies, a service appointment, or new features of one or more of the Services you receive from us through emails, texts, calls, Ecotech-provided equipment, and other communications methods. You may select the manner in which you prefer to receive many of these communications by email.

Sharing & Disclosures of Information

We limit the information we share and disclose to others as described below.

Service Providers

In order to provide and support the Services, sometimes we use third-party companies as service providers that work on our behalf to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for the purpose of providing the services for which they have been engaged. These engagements typically include services such as billing and collections, administration, auditing and accounting, professional advice and consulting, surveys, marketing, service delivery and customization, maintenance and operations, security incident verification and response, service notifications, fraud prevention, and services to improve our programming and advertising offerings. For example, Ecotech uses service providers to process payments for us and we may share your payment information with those billing processors when you make a payment. Or, Ecotech may use a service provider to obtain information about you to assess your credit and payment status.

Third Parties for Marketing Purposes

We will not share, sell, license, rent, or otherwise permit access to information that personally identifies you to an unaffiliated third party for that third party to market its products or services to you, unless we have the required consent to do so. Unless we have your affirmative “opt-in” consent, we will not sell or share any of your personally identifiable web browsing information, video activity data, sensitive information (such as financial account information or Social Security number), or call detail records that we collect from our cable system. We may, however, share de-identified or aggregate information with third parties for their own uses when those third parties commit to not re-identify that information or share it with others who may attempt to do so.

When Required by Law or To Protect Ecotech and Others

There are times when we may be required by law to disclose information about you to third parties. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.

If you subscribe to the Ecotech Internet, voice, or home security services, Ecotech may be required to disclose information that personally identifies you to a governmental entity in response to a subpoena, court order, or search warrant, depending on the type of information sought. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may also seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant.

A non-governmental entity, such as a civil litigant, can seek information that personally identifies you or your use of the Ecotech Internet, or voice services only pursuant to a court order and we are required by the European law to notify you of such court order. If Ecotech is required to disclose information that personally identifies you to a private third party in response to a civil court order, we will notify you prior to making such disclosure unless legally prohibited from doing so.

We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

Your Choices

In many instances, you have choices about how we communicate with you and how we use and share your information.

Opting Out of Certain Marketing Communications

For your convenience, we have created a customer preference center where you can manage:

  • your account communications and notifications;
  • your marketing calls, texts, and direct mail preferences;
  • your preference for door-to-door sales calls;
  • promotional or commercial emails Ecotech may send to you; and
  • targeted advertising for third-party products and services based on your interests.

To manage your preferences, please let us know via email.

Your Rights under Law

 

Accessing and Correcting Information

It is important that your account records contain accurate information. You may correct or update information about your account as described below. We will correct our records upon reasonable verification that the changes you request are proper.

If you would like to examine your own personally identifiable information, you may do so at your local Ecotech office upon reasonable prior notice to us and during our regular business hours. To do so, please contact us by mail.

Other Important Information

Protecting the Information We Collect

We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.

Data Retention

Ecotech maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

How Do I Ecotech?

If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows:

Phone: +357 70000 904

Website: https://www.ecotech.com.cy

Mail: [email protected]

A. Ecotech Engineering

Revised and effective: January 1, 2018