The Categories of Data That Ecotech Collects When You Use the Websites
Ecotech collects the following types of data from users of the Websites: (1) the data visitors and users voluntarily submit (such as through order forms to purchase products and services, or by providing an e-mail address or other contact information to receive newsletters and other information, for example); and (2) connection, activity, and usage data, which Ecotech records when visitors and users navigate to and around the Websites. Some of this data is personal data that identifies a particular person like an e-mail address or telephone number. But most of this data is not personal and identifies connections and devices by, for example, Internet protocol addresses and cookies.
We collect data when: (1) you provide information to us, such as your e-mail address, so that we can send you press releases and newsletters; or (2) you use the Websites to learn more about services availability in your area, or to consider or make a purchase. The information we collect includes: your full name, e-mail address, street address, zip code, phone number, and payment card or other financial account data. When you are considering a purchase of some Ecotech services, we may also ask you to provide your social security number in order to run a credit check or to complete a purchase.
How Ecotech Uses the Data It Collects
Ecotech uses collected data, including personal data, to determine which products and services to offer to you and on what terms. This data also helps us to offer you more personalized features, complete the particular function of the Websites you are using, and tailor the Websites to your interests to make them more useful to you. We also use your personal data to fulfill your orders for products and services.
Whenever you provide personal data through the Websites, Ecotech will use that personal data for: (1) the purposes we disclose on the website when Ecotech asks you to submit the data (such as, for example, to process your purchase of a new subscription to Ecotech services or to send you e-mail newsletters); or (2) to send you marketing communications, promotions, or other communications about Ecotech’s products and services, and to serve you advertisements about Ecotech’s products and services on the Websites and other websites and services, including on third party websites and services.
How Ecotech Shares and Discloses Personal Data
Ecotech considers the personal data it collects on the Websites to be confidential. Ecotech uses third parties to assist us in delivering the Websites to you, such as hosting, technical integration, marketing, analytics, customer service, and fraud protection providers. We may share portions of the information we collect with these third parties, to the extent necessary for them to provide these services. These companies are acting on Ecotech’s behalf and are required, by contract with Ecotech, to keep this information confidential and are only authorized to use it for specific purposes.
Ecotech may be required by law or legal process to disclose certain personal data to Ecotech’s lawyers, to third parties in connection with litigation, or to law enforcement personnel. Ecotech will disclose personal data in compliance with applicable laws. We may provide this information without your consent and without notice to you when we are required to do so in order to comply with a valid legal process such as a subpoena, court order, or search warrant.
As described in more detail below, Ecotech may provide non-personal data to third parties that deliver ads on the Website to you on Ecotech’s behalf. You may opt-out of these uses of non-personal data as explained in the “Cookies and Site Analytics” section below. Ecotech will not provide your personal data to these advertisers unless you provide any required consent for us to do so.
Cookies and Site Analytics
Ecotech and its service providers use technologies such as cookies, beacons, tags, scripts, and similar methods to collect information on the Websites. A cookie is a small file stored on your computer or device that is used by your browser or Adobe Flash Player, for example. Cookies enable Ecotech to perform various functions on the Websites, such as to track the number of visitors to the Websites, analyze how well our Websites are performing, make sure the Websites are running properly, and to allow you to use the shopping cart when you order products and services. You can control most cookies and similar technologies through your browser by adjusting its privacy and security settings. However, if your web browser is configured to block or restrict cookies, you may still access the Websites, but some functionality on the Websites may not work properly.
We may also use software technology on this website called clear gifs or pixels (sometimes referred to as “web beacons") to help us collect data about user activity. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. By accessing the Websites and navigating through them, you consent to Ecotech setting cookies and using beacons, tags, pixels and scripts created by Ecotech and by third parties.
We may collect data when you access the Websites on a particular browser or device. We then may connect this data to another computer or device that you are using to access the Websites in order to provide you with a consistent experience.
Marketing, Advertising, and Promotions
Sometimes Ecotech offers different subscription plans in different areas of the country for our products and services. When you visit the Websites, we may use the IP address associated with your computer to determine your general geographic location so that we can show you offers for products and services available in your region. When you are interested in a specific product or service, we may also ask you to enter an address or zip code to determine exactly which offer, product, or service is available to you.
Choices You May Make About Collection, Use, and Sharing of Personal Data
Ecotech follows generally-accepted industry standards to protect the personal data submitted to Ecotech, both during transmission and once Ecotech receives it. However, no method of transmission over the Internet or method of electronic storage is entirely secure.
Changes to Personal Data
If you have submitted personal data on Ecotech’s page at you may ask to update or edit your personal data.
Users Outside of Europe
Ecotech does not knowingly collect personal data from anyone under the age of 18 through the Websites website, and the Websites are not directed to children under the age of 18. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, email addresses, and telephone numbers) over the Internet, to Ecotech, or to anyone else.
Collection of Information
This section describes the types of information Ecotech collects when you subscribe to, use, and/or access one or more of the Services. Some of our Services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and maintain those accounts. When you allow others to use or access the Services through your account, we collect information about their use, as well.
Information You Provide to Us
We collect information that you provide to us when you create an account with us or when you call us, use online account tools (for example, when you chat online with an agent), report service issues, complete customer surveys, enter contests and promotions, or otherwise communicate with us. This information includes:
- name and contact information (for example, billing address, service address, email address, and phone numbers);
- payment information, such as your payment card or bank account information;
- information related to a credit application for the Services, which may include your Social Security number, driver’s license number, or other government issued identifiers;
- information you provide to authenticate your access to the Services, such as passwords, images, voice recordings, or other personal identifiers;
- information you provide when you establish custom settings or preferences; and
- customer correspondence and other communications records, including records of calls and chats with our customer service representatives.
Information We Collect When You Use the Services
We also collect information about your account and your use of the Services, which may include:
- your account number;
- billing, payment, and deposit history;
- maintenance information;
- the types of Services to which you subscribe;
- the device identifiers and network addresses of equipment used with your account;
- voice commands;
- video and audio recordings;
- records indicating the number and types of devices connected to our network;
- technical information about your Service-related devices, including customization settings and preferences;
- network traffic data;
- information about your use of the Services and their features, including video activity data, as well as Internet or online information such as web addresses and other activity data in order to render Internet service; and
- additional information about the Service options you have chosen.
When you use the Services, our cable system automatically generates, transmits, and collects much of this information as part of providing the Services to you.
We may collect information from the devices you use to access the Services that tells us where you are at a specific point in time. For instance, we may know that you are at home when you chat with us through your Ecotech Internet service.
Use of Information
We use the information we collect to provide and improve the Services and our network, to communicate with you, to deliver relevant advertising, to create measurement and analytics reports, and to provide additional features and offerings. Sometimes we use information that personally identifies you, such as when we are authenticating your account or communicating with you. We also maintain and use information in de-identified or aggregated forms that do not identify you.
To Provide and Improve the Services
We use the information we collect to conduct business activities related to providing you with the Services, including:
- establishing your account
- measuring credit and payment risk;
- billing and invoicing;
- authenticating access to your account;
- account administration;
- service delivery;
- maintenance and operations, including management of the network and devices supporting our service and our systems;
- technical support;
- hardware and software upgrades for devices and systems;
- understanding the use of our services;
- improving our services and identifying and developing new products and new services;
- marketing and advertising;
- detecting the unauthorized reception, use, or abuse of the Services and to protect our customers from fraudulent, abusive, or unlawful use of, or subscription to, the Services;
- collecting fees and charges;
- protecting our rights, our personnel, and our property; and
- complying with applicable law.
We also use the information we collect to measure and analyze how our customers are using the Services. For video, this includes assessing which programs are most popular, how many people watch a program to its conclusion, whether people are watching advertisements, and what programming and video content we will carry on the Services.
To Communicate with You
We also use the information we collect to deliver and personalize our communications with you. For example, we may use the contact information you provide to inform you of Service updates or the status of a service request or outages, to invite you to participate in a survey, to collect amounts you owe, or in connection with other activities related to the Service. We will provide you with service-related announcements, such as a pricing change, a change in operating policies, a service appointment, or new features of one or more of the Services you receive from us through emails, texts, calls, Ecotech-provided equipment, and other communications methods. You may select the manner in which you prefer to receive many of these communications by email.
Sharing & Disclosures of Information
We limit the information we share and disclose to others as described below.
In order to provide and support the Services, sometimes we use third-party companies as service providers that work on our behalf to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for the purpose of providing the services for which they have been engaged. These engagements typically include services such as billing and collections, administration, auditing and accounting, professional advice and consulting, surveys, marketing, service delivery and customization, maintenance and operations, security incident verification and response, service notifications, fraud prevention, and services to improve our programming and advertising offerings. For example, Ecotech uses service providers to process payments for us and we may share your payment information with those billing processors when you make a payment. Or, Ecotech may use a service provider to obtain information about you to assess your credit and payment status.
Third Parties for Marketing Purposes
We will not share, sell, license, rent, or otherwise permit access to information that personally identifies you to an unaffiliated third party for that third party to market its products or services to you, unless we have the required consent to do so. Unless we have your affirmative “opt-in” consent, we will not sell or share any of your personally identifiable web browsing information, video activity data, sensitive information (such as financial account information or Social Security number), or call detail records that we collect from our cable system. We may, however, share de-identified or aggregate information with third parties for their own uses when those third parties commit to not re-identify that information or share it with others who may attempt to do so.
When Required by Law or To Protect Ecotech and Others
There are times when we may be required by law to disclose information about you to third parties. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.
If you subscribe to the Ecotech Internet, voice, or home security services, Ecotech may be required to disclose information that personally identifies you to a governmental entity in response to a subpoena, court order, or search warrant, depending on the type of information sought. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may also seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant.
A non-governmental entity, such as a civil litigant, can seek information that personally identifies you or your use of the Ecotech Internet, or voice services only pursuant to a court order and we are required by the European law to notify you of such court order. If Ecotech is required to disclose information that personally identifies you to a private third party in response to a civil court order, we will notify you prior to making such disclosure unless legally prohibited from doing so.
We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
In many instances, you have choices about how we communicate with you and how we use and share your information.
Opting Out of Certain Marketing Communications
For your convenience, we have created a customer preference center where you can manage:
- your account communications and notifications;
- your marketing calls, texts, and direct mail preferences;
- your preference for door-to-door sales calls;
- promotional or commercial emails Ecotech may send to you; and
- targeted advertising for third-party products and services based on your interests.
To manage your preferences, please let us know via email.
Your Rights under Law
Accessing and Correcting Information
It is important that your account records contain accurate information. You may correct or update information about your account as described below. We will correct our records upon reasonable verification that the changes you request are proper.
If you would like to examine your own personally identifiable information, you may do so at your local Ecotech office upon reasonable prior notice to us and during our regular business hours. To do so, please contact us by mail.
Other Important Information
Protecting the Information We Collect
We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.
Ecotech maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.
If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows:
Phone: +357 70000 904
Mail: [email protected]A. Ecotech LTD
Revised and effective: January 1, 2018
Internet Services – Terms and Condtitions
1 These terms are supplementary to the General Agreement for the Provision of Electronic Communications Services and, along with the General Agreement, shall govern ECOTECH’s Internet Service.
2.1 “DSL Modem" means the terminal equipment provided by ECOTECH for the provision of broadband services, which operates in accordance with the ITU-T standards and is compatible with ECOTECH’s Access Equipment (DSLAM).
2.2 ‘ΌΝΤ" means the optic network terminal equipment provided by ECOTECH for the provision of broadband services which operates in accordance with the ITU-T standards and is compatible with ECOTECH’s Access Equipment (OLT).
2.3 “Equipment" means the DSL Modem, the ONT and the Splitter/Filter Equipment. 2.4 “Splitter/Filter Equipment" means the splitter or the frequency filter, provided by ECOTECH and which are in line with international standards and specifications. Their installation ensures the proper function of broadband services and telephony.
2.5 “Subscriber” means any party to an electronic communications agreement other than ECOTECH.
2.6 “Service" means the ECOTECH – Internet service, which offers to the Subscribers access the internet, via ECOTECH’s broadband network and is addressed to home and business clients. The provision of the service requires a wired Broadband Access. The service is not provided separately.
3.1 Subject to the provisions of term 15.3 below, the provision of the Service shall be effected within thirty (30) calendar days from the receipt of the application for the provision of the Service, unless otherwise agreed between ECOTECH and the Subscriber.
3.2 The provision of the Service shall be possible only where there are available suitable network resources and the distance and the quality of the wired Broadband Access of each Subscriber is suitable.
4 The resale of the Service (or part thereof) is prohibited. The Service cannot be sold to internet service providers or other providers of broadband content.
5 ECOTECH undertakes, in accordance with the Telecommunications Service Law and in accordance with the Law and the applicable Telecommunications Regulations in force at the time being, which constitute part of these terms, to install and to maintain a Router, an ONT as well as the additional Splitter/Filter Equipment at the Subscriber’s premises.
6 ECOTECH shall not be obliged to set up the Subscriber’s equipment other than the Router and the ONT (e.g. his/her computer). ECOTECH’s obligation is to activate and to ensure correct operation of the Service up to the Router.
7 ECOTECH shall not be liable for any changes in the layout of the Subscriber’s premises due to the installation of the Router and the ONT. 12
8 In the case where the Subscriber causes damage to the Router and/or the ONT and/or the additional equipment (Splitter/Filter Equipment), then ECOTECH shall repair the damage or deterioration which was not caused by reasonable wear and tear, however the Subscriber shall be obliged to indemnify ECOTECH for the materials and labour required, which shall be charged on the Subscriber’s monthly bill.
9 The Subscriber shall be obliged to ensure the proper wiring of his/her premises prior to the visit of ECOTECH’s technicians for the installation of the Router, the ONT and the Splitter/Filter equipment. Furthermore, the Subscriber must make provisions for a suitable space to place the Equipment. Failure to do so, may lead to a delay in the provision of the Service.
10 The Subscriber shall give access to the premises for ECOTECH’s personnel, which will install the Equipment. In the case where ECOTECH’s personnel need to cross through or enter premises that belong to a third party in order to install the Equipment, the Subscriber shall be obliged to obtain the third party’s consent. 11 ECOTECH shall not be liable for any damage and/or fault sustained by the Subscriber and/or any third party due to the temporary or permanent interruption of the provision of the Service and/or transmission of any message.
12.1 ECOTECH shall not be liable for occasional access failures or unsatisfactory quality or speed of the Service. It is understood that the speed received by the Subscriber during the taking of measurements over a period of three (3) consecutive days shall be larger than 80% of the minimum or usual speed set by ECOTECH. The speed measurement is taken as described on ECOTECH’s webpage at link “http:/www.ecotech.com.cy/”.
12.2 A clear description of the speed with which ECOTECH provides internet access to the Subscriber is included at the links: “https://www.ecotech.com.cy/".
13 ECOTECH shall be liable for the maintenance of the telecommunications terminal equipment, which remains the property of ECOTECH. ECOTECH’s obligation for maintenance includes the configuration of the above terminal equipment, the repair of any occurring malfunction, and its replacement, as long as the wear and tear or damage has occurred as a result of normal use and/or physical wear and tear. If the wear and tear or failure is not caused by normal use and/or physical wear and tear, ECOTECH shall replace the equipment, however the Subscriber shall compensate ECOTECH with the cost of the equipment replaced, and this shall be charged on the Subscriber’s monthly bill.
14 Subject to the provisions of term
15.3 below, in the event of a fault to the Service or continual or regular and recurring deviation from the actual performance of the Service as regards speed or other quality parameters, the Service shall be restored within three (3) calendar days from the reporting of the fault or deviation.
15.1 In case there is a delay in the provision of a Service beyond the time limit provided for in term 3.1 above, ECOTECH shall indemnify the Subscriber for every calendar day of the delay with an amount equal to one thirtieth (1/30) of the applicable service installation fee, for a delay of up to thirty (30) calendar days. ECOTECH’s total maximum liability for compensation for the delay in the installation of the service shall be limited to the installation fee.
15.2 In the event of an omission to repair the damage or deviation within the time limit provided for in term 14 above, ECOTECH shall compensate the Subscriber for every calendar day for which the Service is not operating or the performance of the Service is deviating, with an amount equal to one thirtieth (1/30) of the applicable monthly subscription that regards the Service for a delay up to thirty (30) calendar days. The minimum compensation which shall be given to the Subscriber is set at €1. The total maximum liability of ECOTECH for a delay in repairing faults or the deviation is limited to one monthly subscription fee.
15.3 The terms 3.1, 14, 15.1 and 15.2 above, shall not apply where there is a delay in the provision of the Service or the restoration of a fault or deviation not attributable to ECOTECH. Events that may constitute a cause for a delay not attributable to ECOTECH are determined as follows (indicatively and not limited to):
1. Damage caused to ECOTECH’s network by third parties other than ECOTECH. 2. Damage caused outside ECOTECH’s network, but affecting the provision of the Service.
3. When the Service is not available because of scheduled works planned by ECOTECH.
4. Failure of timely cooperation between the Subscriber and ECOTECH’s personnel or if there are actions pending on behalf of the Subscriber.
5. Force Majeure and/or other events, acts or omissions beyond ECOTECH’s reasonable control.
6. Any other act beyond ECOTECH’s control (including but not limited to failure of third Parties to meet deadlines, lack of materials in the market, etc.).
7. Damage caused by the Subscriber’s terminal equipment.
8. When a fault has been reported but cannot be detected by ECOTECH following a relevant inspection.
9. When ECOTECH cannot access the Subscriber’s premises.
10. When the use of the Service is not in accordance with the terms foreseen in the General Agreement and the Special Terms.
11. When the use of the Service is not in accordance with national and international regulations.
12. Lack of available network resources or if an extension of the network is required.
13. When ECOTECH offers an alternative solution to the Subscriber.
16 The Service as well as any information and messages exchanged, must be in accordance with, and comply with the Laws of the Republic of Cyprus and the Telecommunications Service Regulations. Without prejudice to the generality of this term, any information or messages shall be prohibited if they contain anything that may: a. endanger the security of the State and/or public order and/or are in breach of applicable Laws or offend public morals, b. harass people, c. constitute a use of telecommunications means in a manner not in agreement with their purpose, d. be in breach of the Law or omit anything required by the Law, e. constitute a criminal offence or instigate the commitment of a criminal offence, f. constitute a civil offence against any individual or instigate the commitment of a civil offence, g. be immoral or instigate immoral behaviour or is of a sexual nature or content, h. offend the faith and/or principles and/or the religious beliefs of any individual, i. interfere with the constitutional rights of the individual, j. harm ECOTECH’s good name, k. promote or express racial, sexual or other forms of dscrimination, l. refer to activities of famous persons or imply specific unnamed persons without their written consent or interfere in the private life of any individual, m. encourage any person to engage in dangerous activities or to use dangerous substances.
17.1 ECOTECH shall not be liable for any advertisement, products, services or other material available through the Service or for any claim related to the Service or the use thereof or the content of the messages. The Subscriber shall be exclusively liable for all the above.
17.2 The Subscriber shall fully indemnify ECOTECH, and shall hold ECOTECH harmless and unaffected against any lawsuit or claim which may be instituted against it or against any judgement that may be issued against it (including legal fees) that results from any cause for action arising from the enforcement of the current Agreement or from the use or otherwise of software or the Service by the Subscriber of the Service or the content of messages / advertisements. It is understood that in any such case ECOTECH shall notify the Subscriber immediately on any claim instituted against it and shall give the Subscriber any opportunity and assistance in any defense against such claim and shall not make any admission or compromise or any other action which may prejudice such defense without the approval of the Subscriber, unless the Subscriber fails to defend such claim within fifteen (15) days from the notification date.
18 ECOTECH may terminate the provision of the Service and claim lawful compensation if, at its absolute discretion, any Laws and/or Regulations and/or any of the current Special Terms are violated.
19 ECOTECH shall not be liable for any direct, indirect, exemplary, consequential or punitive damages, for the loss of revenue or reputation or any other damage which results from: a. The use or inability to use or illegal use of the Service. b. Any products, data, information or services received through the Service. c. Access to the Service without authorisation or alteration of data. d. Demands related to the use of the software.
20 Unless the current Special Terms provide otherwise, ECOTECH shall not make any express or implied guarantee including, but not limited to, any implied guarantee for commercialisation or suitability for a particular purpose. More specifically, ECOTECH does not guarantee that the Service shall be uninterrupted, that it shall be timely, secure, error free or that the Service shall be available at any time and any location.
21 The Subscriber shall be responsible for the security of the passwords given to him/her and in case they are disclosed to third parties, the Subscriber must report so to ECOTECH immediately.
22 ECOTECH undertakes to take all necessary measures for the protection of the confidentiality of the Subscribers’ personal data.
23.1 The Service and the software of the Service contain information which is protected by the legislation concerning intellectual property rights, trademarks, service marks, patents or other rights.
23.2 Users may not copy, reproduce or allocate the content of the Service in any manner whatsoever, or to create products resulting from the content of the Service, without ECOTECH’s express authorisation or that of any publisher of such content.
24 Users are obliged to indemnify third parties in case there is a claim arising from the content transmitted via the Service.
25 In case there is a termination of the current terms or suspension of the Service, the equipment shall be returned to ECOTECH. In the event that the Equipment or part thereof is not returned, the Subscriber shall be obliged to indemnify ECOTECH for the price of the Equipment, which shall be charged on the Subscriber’s monthly bill.
26 In case the Subscriber requests a temporary service disconnection, the period of disconnection cannot exceed six (6) months within a calendar year.
27 ECOTECH shall inform the Subscriber at least one (1) month before the date of application of any amendment in the Special Terms regarding the proposed amendment and regarding the right of the Subscriber to terminate the Service without penalties in case he / she does not accept the amendment